General Terms & Conditions
Mamas & Papas welcomes payment by the following credit and debit cards in store, over the telephone and on mamasandpapas.com.mt: Paypal, Visa, MasterCard, Maestro, Visa Electron and the normal Debit Cards from HSBC Bank, BOV Bank. APS Bank, Lombard Bank and Banif Bank.
2. Acceptance of Order
We will acknowledge your order after 4 days and by then we would confirm if the order can be fully delivered. If the order will not be fully delivered, we will deliver the items that are available and will be delivered. All this will be confirmed to you via e-mail. Therefore please ensure that an accurate e-mail address is supplied. A sale order is concluded once payment is approved through Paypal.
For delivery details, please refer to our Delivery Explained.
4. Returns, refunds and exchanges
a) This Clause only applies if you are a Consumer AND purchasing Goods from our website.
b) In accordance with the Consumer Rights Regulations 2013 (LEGAL NOTICE 439 of 2013) you may withdraw from a Contract at any time within fourteen (14) days from delivery of Goods. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Please note any postage incurred by returning items to us will not be refunded. All returned goods must be accompanied by a completed delivery note (for orders delivered).
c) The right of withdrawal however does not apply to:
(i) the supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period;
(ii) the supply of goods made to the specifications of the consumer or where these are clearly personalised;
(iii) the supply of goods which are liable to deteriorate or expire rapidly;
(iv) the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons (including but not limitedly, toiletries, clothing and mattresses) and were unsealed after delivery;
(v) the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
(vi) contracts where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance. If, on the occasion of such visit, the trader provides services in addition to those specifically requested by the consumer or goods other than replacement parts necessarily used in carrying out the maintenance or in making the repairs, the right of withdrawal shall apply to those additional services or goods;
d) To withdraw from a Contract, you must:
(i) Inform us explicitly in writing, and you may use the model withdrawal form set out in Part B of the Schedule of LN 439 of 2013 and which may be found at this link: Model withdrawal form
(ii) Return the Goods to us, in the same condition in which you received them with the original packaging and the product documentation, and at your own cost and risk. The Goods must not have been used and, where applicable, must not have been removed from the sealed clear packaging. This includes electrical items, which are supplied in sealed clear packaging; and
(iii) Provide proof of purchase in the form of our invoice for the original supply of such Goods. If in the event an invoice is unavailable, a bank or credit card statement may suffice at our sole discretion.
(iv) If instead of Returning the Goods to us, you wish that we arrange a pick-up, you may request it at a charge of twenty Euro (€20).
If you need advice before you return your product, simply call Customer Care on 2385 9390.
This does not affect your statutory rights, including the legal guarantee of conformity for goods.
Mamas & Papas has a wide range of products covering almost all categories in the nursery market and all of our products are covered by a comprehensive commercial Twelve Month Guarantee* against manufacturing faults from date of receipt of goods plus an ongoing after-sales service commitment for up to two years.**
View the Product Guarantee details, visit a Mamas & Papas store, or call Customer Care in Malta on 2385 9390.
* Excludes non discounted clothing and soft interiors which are refundable or exchangeable within the fourteen (14) day withdrawal period as outlined above.
** In the case where your nursery purchases are made pre-birth, the guarantee will begin a maximum of 90 days after the date of purchase or on your baby’s birth date, whichever is the earlier.
Where you are returning products back to head office and not to one of our stores, you should return them to us by one of the following methods set out below.
Detach and complete the returns label which you received with your package and send by post to:
If you believe any of our Products to be of an unsatisfactory quality please contact a member of our Customer Care Team on 2385 9390. Alternatively you may contact us via e-mail on email@example.com or write to:
Europharma Ltd c/o Mamas & Papas Malta
Customer Care Team
Nothing in these Terms & Conditions affects your statutory rights in the unlikely event that the goods do not meet a standard required by law. In the unlikely case of non-conformity of Goods existing at the time of delivery of the Goods, the Consumer may, within two years from delivery of Goods, notify us with such non-conformity, and if such notification is founded, we will either elect to repair or replace the goods, agree to a refund of an appropriate reduction or agree to have the contract rescinded, in terms of the law.
All Prices are inclusive of VAT. All prices are correct at the time of purchase and are confirmed with an order confirmation email. Previously viewed prices via cookies on your computer will not be honored and requests to do so will be refused. Sale prices are available only while stocks last. Mamas & Papas reserve the right to change and amend prices at anytime.
6. Cookies explained
Cookies are parcels of text sent by a server to a web browser and then sent back unchanged by the browser each time it accesses that server.
View more information on how to select or deselect your Cookies.
All orders are subject to availability. We reserve the right to refuse to supply to any individual or company. Nothing in these terms and conditions affects your statutory rights.
Prices and products – we endeavor to ensure that all prices and specifications are correct for the life of the catalogue when we go to press. However, we reserve the right to alter prices and specifications as necessary.
Colour reproduction – Mamas & Papas’ design team take great care with the colours used in our collections. Printing or photography limitations may mean that actual product colour differs from that shown in the catalogue or on the website
If you have any comments about any of the products or services supplied or provided to you, please contact us on 2385 9390. Alternatively you may contact us via e-mail on firstname.lastname@example.org or write to:
Europharma Ltd c/o Mamas & Papas Malta
Customer Care Team
At the time of publication all product descriptions are accurate, errors and omissions accepted. Representations of colours are approximate, due to the limitations of photographic and printing processes. All measurements and weights are approximate.
We take your privacy very seriously and will treat all of your personal information in accordance with all applicable data protection laws in Malta.
11. Trading Name and License Numbers
Europharma Ltd c/o Mamas & Papas Malta
VAT No: MT1219-7413
Mamas & Papas Plaza Shopping Complex, Sliema - 59/1491
Mamas & Papas Duke Shopping Complex, Gozo - 11/1028
Mamas & Papas Flagship Store, Iklin - 28/83
Web Site Usage and Conditions
Contracts may be concluded in the English Language. This Website and all contents (including without limitation, all photographs, images, descriptions, drawings and other material of any description) (“Website”) are owned by Mamas & Papas Limited (“Mamas & Papas”). It is protected by copyright. The copyright and all other intellectual property rights in the Website belong to Mamas & Papas or its licensors. The Website is made available for your personal non-commercial use only. You may only download, print, store and use any material appearing on the Website for the purpose of purchasing or researching the purchase of any product from Mamas & Papas for yourself, family or friends or providing such material to your family or friends for the same purpose. We grant you a non exclusive, revocable licence to use our Website for and limited to this purpose and for these activities. Any other use of the Website or any material appearing on the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) modify, copy, download, print, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, sell or in any other way use or make available any material appearing on this Website except as set out above or agreed by Mamas & Papas in writing in advance. We may terminate your licence to use and may prevent your using this Website in the event of your breaching these terms.